Privacy Policy – Twofold Marketing

Last updated: 16.07.2025

At Twofold Marketing, we are committed to protecting your privacy and respecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to your data.

1. Who We Are

We are Twofold Marketing, a collaborative freelance duo offering marketing services to small businesses and artists.

We trade as two independent sole traders:

  • Hattie Collins, marketing freelancer
  • Josh Elvey, freelance illustrator

Our website address is: http://www.twofold-marketing.com

2. What Data We Collect

We may collect and store the following types of personal data:

  • Name and contact information (e.g. email address, phone number)
  • Business name and website
  • Social media handles or links (if provided)
  • Information you voluntarily submit via contact forms or email
  • Website usage data (via analytics tools like Google Analytics)

3. How We Use Your Data

We use your data to:

  • Respond to enquiries
  • Provide quotes and services
  • Manage client relationships
  • Send occasional updates or marketing emails (only with consent)
  • Improve our website and services

We will never sell your data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

Under GDPR, we rely on the following lawful bases:

  • Consent – for newsletter subscriptions or contact forms
  • Contract – for client work or service agreement.
  • Legitimate interest – to improve our services or respond to enquiries

5. Cookies

Our website may use cookies to improve your experience and collect analytics data. You can control or disable cookies in your browser settings.

We use:

  • Google Analytics (anonymous tracking of website visits and user behavior)

6. Data Storage and Retention

We store data securely and only keep it as long as necessary for our work with you or as required by law (e.g. for tax records, up to 7 years).

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (www.ico.org.uk)

To make a request, email us at: hello@twofold-marketing.com

8. Contact Us

If you have questions about this policy or how we handle your data, please get in touch:

Email: hello@twofold-marketing.com
Website: http://www.twofold-marketing.com

9. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be posted on our website.